Bakery Wholesale Policy

Thank you for considering Kuro Bakery as your supplier of freshly baked pastries, bread, cakes and more. To keep ordering simple and reliable, we've set out our wholesale policy below.

For wholesale enquiries, please use our contact form here or email wholesale@kurocoffee.co.uk.

This policy may change without prior notice, so please review it before placing an order. If you have any questions, please contact us directly.

By placing an order with Kuro, you agree to the following.

Ordering

  • Minimum order quantities (MOQs) vary by customer type and are agreed during onboarding.

  • Our price list is available on request. Let us know the quantities you need and we'll do our best to accommodate them.

Changes and Cancellations

  • Please give at least 3 business days' notice before the delivery date for any change to an order, including adding items, reducing quantities or cancelling.

  • For larger or more complex orders we may need 3 business days, and we'll confirm this with you during onboarding.

  • Changes requested the day before or on the day depend on availability. We can only fulfil them as a collection, which the buyer arranges.

  • We don't give refunds or credit notes for changes or cancellations made after the notice period, or for goods that aren't collected on the agreed date.

Standing Orders

  • To cancel a recurring order altogether, please give at least 7 business days' notice. This gives us time to process your request and settle any outstanding orders.

Supply and Availability

  • We may reduce quantities or remove items from an order without notice, for example because of ingredient shortages or production issues. When this happens, we'll tell you what changed so you have a clear record, and your invoice will only include the items we delivered.

  • We may end or suspend wholesale deliveries at any time without notice. Anything delivered up to that point will still be invoiced and payable as normal.

Payment

  • We issue invoices weekly. Payment is due within 7 days of the invoice date.

  • All payments are collected by Direct Debit through GoCardless.

  • An invoice left unpaid after its due date is a breach of these terms. We may then suspend deliveries immediately until the balance is paid in full.