Bakery Wholesale Policy

Thank you for considering Kuro Bakery as your supplier of freshly baked pastries, bread, cakes, and more for your businesses. To enhance the ease and enjoyment of the ordering process, we have outlined the following booking policy.

For wholesale inquiries, please reach out to us via our contact form here, or at wholesale@kurocoffee.co.uk. For matters related to invoicing, you can contact us at info@kurocoffee.co.uk.

Please note that this policy may be subject to change without prior notice. We encourage you to review the policy before placing an order. If you have any questions or require further assistance, please feel free to contact us directly.

By placing an order with Kuro, you agree to the following:

Ordering

Our Minimum Order Quantity (MOQ) varies based on the type of customer and will be determined during the onboarding process.

A pricing document will be sent on request. Please let us know the quantity of your desired order, and we will make every effort to accommodate your request.

Cancellation and Changes

If you wish to add more items to your order on the day, please contact us to check for availability. Please note that we require 2-3 business days for changes to your standing order. Modifications for the same day or the day before can only be arranged for customer pickup, which will need to be organised by the buyer.

For any modifications or cancellations to your order, kindly notify us at least 2 business days before the delivery time. Depending on the complexity of the order and the customer, this may be increased to 3 business days.

No refunds or credit notes will be provided if you fail to update us on modifications or cancellations within the required notice period, or if goods aren't picked up on the collection date.

If you wish to cancel your standing orders, we kindly ask that you provide us with a minimum of 7 business days' notice. This allows us to process your request efficiently and ensure that any outstanding orders or obligations are handled appropriately.

Payment

Invoices are generated every week. Payment terms are Net 7 Days, allowing you to settle your account within a week.

We facilitate payments through direct bank transfers, or via a payment link. You will find our bank account details conveniently listed on each invoice for your reference.

Please note: If invoices remain unpaid beyond the due date, this will constitute a breach of contract, and we reserve the right to suspend deliveries immediately until the outstanding balance is settled in full.

Delivery & Collection

We provide delivery with a window from 6:30 a.m. to 9:30 a.m. seven days a week. The delivery cost depends on your destination and preferred delivery time.