Booking policy
Thank you for considering our brunch restaurant, KURO EATERY for your dining experience.
To ensure a smooth and enjoyable visit to KURO Eatery, we have established the following booking policy:
Reservation Confirmation
To confirm your reservation, we require the provision of accurate and up-to-date contact information.
Group Size and Availability
We accommodate reservations for both small and large groups, subject to availability.
For groups larger than 5, we recommend contacting us directly via email at reservations@kurocoffee.co.uk to discuss availability.
Arrival Time
We kindly request that you arrive on time for your reservation to allow for a seamless dining experience. We will hold your reserved table for a maximum of 15 minutes past the scheduled reservation time.
If you anticipate arriving later than the specified holding time, please contact us promptly at 020 7221 4854 to let us know. We will do our best to accommodate you, but please note that we cannot guarantee availability.
Turn Time
The allocated time at the table is 1 hour. We also want to assure you that if there are no scheduling conflicts and our eatery is not experiencing a high volume of customers, you may be permitted some additional time at your table. We will make every effort to accommodate you when possible.
Service Hours
Please note that our last service is at 3:30 pm. We encourage you to book or arrive with plenty of time prior to enjoy your meal without feeling rushed.
Special Requests
We strive to accommodate special requests, such as dietary restrictions, celebrations, or specific seating preferences.
Please inform us of any special requirements at the time of booking, and we will do our best to fulfil your needs, subject to availability.
Coffee and Hot Drinks
While we appreciate that guests enjoy spending time in our space, KURO Eatery is primarily a dining establishment. As such, we kindly ask that guests enjoy our full menu during their visit. For those seeking just coffee or hot drinks, we recommend visiting our coffee shop. Please note that we reserve the right to ask guests to vacate their table if only drinking and not ordering food, in order to accommodate other diners.
Cancellation and Changes
If you need to modify or cancel your reservation, we kindly request that you notify us as soon as possible.
Cancellations or changes made within 24 hours of the reservation time may be subject to a cancellation fee of £30 per head.
No-show Policy
In the event of a no-show (failure to arrive for a reservation without prior notice), we reserve the right to charge a fee of £30 per head.
Dining Commitment
At KURO Eatery, our tables are reserved for those dining with us. If you book a table, we ask that you stay for a full meal. If you’re seated and leave without ordering, it will count as a no-show, and a £30 per head charge will apply.
If you're unsure about dining with us, feel free to visit beforehand or contact us to learn more about our space and menu.
Payment
At KURO Eatery, we offer a seamless and convenient dining experience for our customers. Please note that our restaurant is strictly card-only, and we do not accept cash, cheques, or direct bank transfers as regular forms of payment. However, we are happy to make special arrangements for events such as private hires or in cases of unpaid bills due to system errors.
All our prices include VAT, additionally, we offer the option of a 12.5% service charge, which goes directly to our staff.
Laptop Policy
At KURO EATERY, we maintain a laptop-free environment to enhance the dining ambience. While at KURO Coffee, laptop use is generally allowed but is subject to staff discretion, depending on our current occupancy and atmosphere. We kindly ask guests to inquire with our staff for laptop usage guidance at KURO Coffee, ensuring a pleasant experience for all our shoppers.
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Please note that this booking policy may be subject to change without prior notice. We encourage you to review the policy before making a reservation. If you have any questions or require further assistance, please feel free to contact us directly.
We look forward to providing you with a memorable dining experience at KURO Eatery.